Refund policy

REFUNDS, RETURNS & EXCHANGES

14-DAY RETURNS

We offer a 14-day return period. You have 14 days after receiving your order to request a return.

To qualify for a change-of-mind return, the item must be unused, unworn and in the same condition in which it was received, with its tags and original packaging. You will also need your receipt or proof of purchase.

STARTING A RETURN

To request a return, email info@everlastingonline.co.za before sending the item back.

Approved returns must be sent to:

Everlasting Products CC
35–51 Monty Naicker Road
South Beach
Durban
4001

Items returned without first contacting us may not be accepted.

RETURN DELIVERY COSTS

For an approved change-of-mind return, the customer is responsible for the cost and risk of returning the item.

If an item is defective, damaged or incorrectly supplied, Everlasting Products will arrange or cover the reasonable return delivery cost where the return is accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective or different from what you ordered so that we can assess the issue and assist you.

This policy does not limit any rights that customers may have under applicable South African consumer law.

NON-RETURNABLE ITEMS

For health, hygiene and safety reasons, opened or used personal-care and beauty products cannot be returned for a change of mind.

Perishable goods, including tea, cannot be returned for a change of mind.

These exclusions do not apply where an item is defective, damaged or incorrectly supplied and the customer has a return right under applicable law.

SALE ITEMS AND GIFT CARDS

Change-of-mind returns are not accepted on sale items. This does not affect customers’ rights relating to defective, damaged or incorrectly supplied sale items.

Gift cards cannot be returned or exchanged for cash, except where required by law.

EXCHANGES

The quickest way to obtain a different product is to return the original item in accordance with this policy and place a separate order once the return has been accepted.

REFUNDS

We will notify you after receiving and inspecting your return and confirm whether the refund has been approved.

Approved refunds will be processed to the original payment method within 10 business days. Your bank or card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact info@everlastingonline.co.za.